Our Company

EDM Americas’ team of experts leverage digitization to accelerate business processes and automate workflows. We become a trusted, long-term partner to organizations that must stay compliant, competitive and agile in an ever-changing environment.

As a business process outsourcing partner, we help clients transform middle office processes such as mailrooms, backfile scanning and outbound customer communications (print, mail and digital) into efficient processes while mitigating risk. Our clients harness the power of real-time data, reporting and business insights to make informed, forward-looking decisions that positively impact the bottom line.

The EDM Americas team members in Moosic, PA, Millville, NJ, West Des Moines, IA and Cincinnati, OH drive excellence within our business. Health and safety is a cultural priority embedded in all processes, facilities and workflows, and we have remained an essential service provider through even the most challenging of times. EDM Americas provides a safe, inclusive environment where everyone is encouraged to create a vision, ‘bring others along’ and deliver their best daily.

Our team does what they say they will do when they say they will do it, with true accountability and ownership for all divisions of the business. We continue to invest in understanding and analyzing our market dynamics, and EDM Americas is positioned for a continued, sustainable and profitable future.

Our Leadership Team

 

Jimmy Eyerman

Jimmy is a highly accomplished global finance and operational executive with a proven record of achievement maximizing revenue growth, cash flow and right sizing businesses for profitable and sustainable growth in highly competitive markets. His broad industry experience includes financial and operational leadership of Fortune 1000 global corporations, private equity backed businesses and start-up organizations. Jimmy is an avid distance-runner who resides in North Carolina with his wife and multiple rescue dogs.

Jimmy Eyerman
President and CEO
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Sherri Miletta-Coombs

Sherri has been growing her career in operations for decades. As Vice President, Operations, she oversees EDM Americas’ operations, facilities and service delivery, and is acutely focused on ensuring the team’s health, safety, and well-being.

Her deep knowledge of the information technology and print services industries makes her an invaluable resource for our clients. Before coming to EDM Americas, Sherri served as Prudential Financial’s Manager of Print and Mail in Millville, NJ.

Sherri Miletta-Coombs
Vice President, Operations
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Antony Dorr

Antony joined EDM Americas in 2015 as its Director of Professional Services and was promoted to Vice President, Professional Services and IT Infrastructure in 2022. He brings a wealth of technical expertise in enterprise software, business process improvement, enterprise content management and business analysis. He is a frequent face on exploratory calls with new clients and is always striving to bring the right solution to solve each client's challenges. 

Antony Dorr
Vice President, Professional Services and IT Infrastructure
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Donna Pretko

As EDM Americas’ corporate controller, Donna manages a robust finance team and oversees all reporting, forecasting, revenues and payroll. She handles financial statements and analysis, and identifies departmental opportunities for efficiencies and growth. Donna has been making big impacts since she joined the EDM Americas' team.

Donna Pretko
Corporate Controller
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Anita Ruskey

Anita brings decades of experience to her role as Senior Director, Compliance, Governance and Risk. She’s immersed in work with highly regulated environments in the Public, Private and Government sectors across the globe, and also administers EDM Americas Designated 3rd Party (D3P) service to satisfy an essential compliance requirement of SEC Rule 17a-4. Anita ensures EDM Americas maintains HIPAA, SOC2 and ISO certifications at all facilities.

Anita Ruskey
Senior Director, Compliance, Governance and Risk
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Bill Moore

Bill leads EDM Americas’ continuous improvement initiatives and oversees the quality management system. He manages critical vendor relationships with off-shore partners as well as the company’s yearly ISO 9001:2015 certification effort. Bill enjoys digging into the various, unique situations presented by clients to find actionable solutions. He is a certified Sr. Internal Lead Auditor with a degree in industrial engineering and management science from Penn State University Park. 

Bill Moore
Senior Director, Quality and Service Improvement
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Our History

EDM Americas, Inc. was founded in 1982 in Scranton, PA (as Diversified Technologies) to provide box file storage and retrieval services to companies in the Northeast United States. In the mid-80s, the company expanded its presence nationwide and signed up one of its first key customers who is still partnered with EDM Americas to this day.

Through acquisitions and service line expansions, partnerships with more strategic, long-term clients drove EDM Americas to evolve into a focused, modern-day provider of information digitization solutions. We focus on highly regulated, high-volume transaction sectors such as insurance and financial services.

A team of over 275 dedicated associates helps EDM Americas’ clients transform critical, but non-core, business processes. We use deep transaction processing workflow experience and best-in-class technology to lower costs, drive resource efficiencies, maintain security, ensure compliance and improve outcomes for our customers.

From 2013-2021, EDM Americas was a wholly-owned subsidiary of Rainbow Holdco Limited and operated as a sub-brand of EDM Group. In April of 2021, EDM Group became part of Restore PLC, the UK’s leading provider of integrated information and data management services, secure technology recycling and commercial relocation solutions. As EDM Americas' business had been operating independently in the US for so long, the transition was seamless and without impact to existing operations. 

EDM Americas is a privately-owned US-based company with headquarters in Moosic, PA. Operational and service delivery locations include Moosic, PA, Millville, NJ, West Des Moines, IA and Cincinnati, OH.

We serve some of the most well-respected and recognized brands in the global insurance sector, as well as blue-chip financial services accounts. While certain industries have been historically slow to adapt to change, disruptive forces – such as consumer preferences for more digital workflows and communication and the pandemic-driven demand for remote working conditions — will significantly impact the markets.

Key ingredients to delivering continued customer service excellence over the past 40 years include elevating talent into key roles, quality operational and governance processes, and laser-like focus on what is truly important. EDM Americas' leadership team brings over 50 years of collective experience delivering outsourced business process solutions supported by innovative technology.

Our relationship-focused approach impacts everything we do, and we remain squarely focused on delivering solutions to support our clients' success. EDM Americas’ flat organizational structure ensures our leadership, customer-facing teams and clients are closely aligned. We strive to build long-standing, mutually trusting relationships and guide our clients through all phases of their digital transformation journey. 

 


 

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Our Values

Pioneering

We are leaders in our field, and we know our industry inside and out. We are always furthering our knowledge, seeking new ways to move ahead and aiming to expand our service offerings to solve our clients' challenges.

Collaborative

The worlds of information management and digital transformation are vastly different from decades past. EDM has not only been on that journey but our know-how and technologies have helped shape the landscape.

Dependable

We take great pride in what we do and we are obsessed with solving your challenges. We don’t rest until we get the job done. We always deliver. It’s part of our DNA.

Expert

We’ve been leaders in the field of information management for over forty years. During that time, we have amassed a wealth of practical expertise, and we're ready to put that knowledge to work for you.

Agile

We adapt to our clients' shifting needs and priorities while maintaining a focus on consistent service delivery. Our flat organizational structure allows us to make timely, informed decisions without a lot of red tape.

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